Privacy Policy

Introduction

Welcome to heiwa.com (this "Website" or "Site"), a website owned and operated by Heiwa, LLC ("Heiwa," "we," or "us"). This Privacy Policy describes how we collect, use, and share information about you when you use our Website and services (collectively, the "Services").

Please read this Privacy Policy carefully to understand our policies and practices. By using the Site and Services or providing your personal information to us, you consent to the use of your information in accordance with this Privacy Policy. If you do not agree with any term in this Privacy Policy, you should not access and use the Sites and please do not otherwise provide us with any personal information.

If you have any questions, please contact us at shop@heiwa.com.

Information We Collect

When you visit our website, create an account, or make a purchase, we collect certain information about you, including:

Personal Information You Provide

• Name and contact information (email address, phone number, shipping and billing address)
• Payment information (processed securely through our payment providers—we do not store your full credit card number)
• Account credentials (username and password)
• Order history and preferences
• Communications with us (customer service inquiries, feedback)

Information Collected Automatically

• Device and browser information (device type, operating system, browser type)
• IP address and approximate location data
• Website usage data (pages visited, time spent, referring URL)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders – including shipping, payment processing, and order confirmations
• Communicate with you – about your orders, inquiries, and updates to our policies
• Send promotional emails – only if you opt-in to receive marketing communications
• Improve our website and services – analyzing usage patterns to enhance user experience
• Prevent fraud and ensure security – protecting against unauthorized transactions and maintaining site security
• Comply with legal obligations – responding to legal requests and meeting regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers – We share information with trusted third parties who assist us in operating our website and conducting our business, such as:
  • Payment processors (Stripe)
  • Shipping carriers
  • Email service providers
  • Analytics providers
  • Fraud detection services
• Legal Requirements – When required by law, court order, or government regulation
• Business Transfers – In connection with a merger, acquisition, or sale of assets
• With Your Consent – When you have given us explicit permission to share your information

Third-Party Payment Processing

When you proceed to checkout, your payment information is transmitted to our third party payment processor (Stripe). Stripe stores your payment information on our behalf in compliance with industry security standards. We do not have access to your full credit card number. We also use third party services to monitor transactions and detect fraud. Please review Stripe's privacy policy for information about how they handle your data.

Data Security

We have implemented reasonable technical, security, and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

Notwithstanding these reasonable measures, we cannot guarantee that someone will not be able to access your information without our or your permission. It is your choice whether or not to provide information to us through this Website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart
• Understand how you use our website
• Improve our website functionality
• Provide personalized content

You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access – Request access to the personal information we hold about you
• Correction – Request correction of inaccurate or incomplete information
• Deletion – Request deletion of your personal information (subject to certain exceptions)
• Opt-out – Opt-out of marketing communications at any time by clicking the unsubscribe link in any email
• Do Not Track – We currently do not respond to Do Not Track browser signals

To exercise any of these rights, please contact us at shop@heiwa.com.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell your personal information. To exercise your California privacy rights, please contact us at shop@heiwa.com.

Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at shop@heiwa.com, and we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

Third Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of every website you visit. This Privacy Policy applies only to our Website and Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our Website and updating the "Last updated" date at the top of this page. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: shop@heiwa.com
• Instagram: @heiwaclo