Shipping

How Shipping Costs Are Calculated

At Heiwa, shipping costs are calculated based on your delivery location. The farther your shipping address is from our fulfillment center, the higher the shipping cost may be. This allows us to provide fair and accurate shipping rates based on actual carrier costs.

When you proceed to checkout, you will see the exact shipping cost for your order based on your entered shipping address before completing your purchase.

Shipping Rates by Region

*Exact shipping costs will be displayed at checkout based on your delivery address.

Factors Affecting Shipping Cost

Several factors may affect your shipping cost:

• Distance – Shipping to locations farther from our fulfillment center typically costs more
• Package Weight & Size – Heavier or larger orders may incur additional shipping fees
• Shipping Speed – Expedited shipping options (if available) will cost more than standard shipping
• Rural vs. Urban – Remote or rural addresses may have higher shipping costs

Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Times

After your order is processed and shipped, estimated delivery times are as follows:

*Delivery times are estimates and may vary based on carrier conditions, weather, and other factors outside our control.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's progress through the carrier's website. If you have any questions about your shipment, please contact us with your order number.

Shipping Carriers

We use reputable shipping carriers including USPS, UPS, and FedEx to deliver your orders. The carrier used for your shipment will depend on your location, package size, and shipping speed selected. All shipments include tracking regardless of the carrier.

International Shipping

Shipping Issues

If there is a problem with your shipment (lost package, damaged delivery, wrong address), please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. Please note:

• Risk of loss and title for items pass to you upon delivery to the carrier
• We are not responsible for delays caused by shipping carriers, customs, weather, or other factors outside our control
• Please ensure your shipping address is accurate before completing your order—we cannot be responsible for packages delivered to incorrect addresses provided by the customer

Questions?

If you have any questions about shipping, please reach out to us:

• Email: shop@heiwa.com
• Instagram: @heiwaclo